Give us feedback

We are committed to delivering a high standard of service to anyone who engages with our work. 

We believe that the best way to improve our service is by learning from the people who use it. We welcome comments, compliments and complaints from the people who use our food bank, referral agencies, volunteers and anyone else we come into contact within our work. These help us to see what we are doing well and where we can make improvements.

How to register a complaint or give feedback

Wherever possible it is always better to try and resolve any disagreements/grievances informally before making a formal complaint. If it is appropriate to do so, we would always encourage people to reach out to an individual or team that is responsible for causing a grievance and ask them to address this with you.

Formal complaint

To raise a formal complaint with us, please download and complete the complaint form and email this to the Chair of the Trustees, Dr Jonathan Birnie: jonathan@vineyarddungannon.co.uk.

To help us to process your complaint, you should provide as much detail as possible about your complaint.

Read our complaints policy to see details of how we will handle your complaint.